Want to find out if a package might be right for you?

Combine this course with Handling Enquiries Remotely on two consecutive days for a special discount?

Course: Handling Enquiries Face-to-Face

Training to help you...


  1. question enquirers effectively to discover what they really want.


  1. analyse enquiries to work out where the answer may be found.


  1. search efficiently, avoiding common pitfalls.


  1. decide what to do if an answer can’t be found.


Just imagine what the final answer will look like


So you’re sitting behind the enquiry desk, expected to tackle any question thrown at you – and you’re panicking. 


With practical group exercises based on real enquiries throughout, this course will guide you through the entire enquiry handling process – from problem to success.


It will also introduce you to some of the professional information sources and searching techniques that you can use to go one step beyond what your enquirers can do for themselves.

Outline Programme (1 day)


Welcome and introductions


Interrogation strategies and questioning techniques


Imagining what the final answer will look like


Multipurpose information sources to get you started


Devising your search strategy


Searching efficiently


Finding your answer


What to do if you can’t find one


Winding up – have we met your key needs?

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